FAQ
- Q 1. What's the payment term?
A: We accept T/T 50% deposit and 50% balance against copy of B/L accepted.
Q 2. What is the normal lead time for product orders?
A: Average lead times for prototype / first article are 10days, if tooling is involved, lead time for production tooling is 15 days, average production time after sample approval is 12-15days.- Q 3. What is your standard packing?
A: All the goods will be packed by PE bag and then put into carton box . - If bulk container shipment, will be packed with pallets.
- If need Special packing method, pls inform in advance, thanks.
- Q 4. Could you please tell us the month capacity of your products ?
A: It depends on which model, we produce more than 6 tons rubber materials per month.
Q 5. what kind of certificates you have ?
A1: all rubber parts are ROHS and REACH conform- A2: silicone compounds with FDA or LFGB certified.
- A3: EPDM could FDA conform, there is some special compounds, such as EPDM, could meet W270 and KTW certification, thanks
Q6: How to check the quality of the bulk order?
A1: We provide testing report, testing sheet, testing button with mass production, if is there any quality problem, pls contact us. Our after-service team will give you best service at first time.
A2: We provide quality certs such as measurement report, material data sheet, COO, COA, etc. to all customers before delivery.
A3: We accept third party inspection such as SGS, TUV, INTERTEK, BV, etc.- Q 7: How to select the rubber silicone raw compound for my application?
A: With years of experience working with a variety of material, we can help select the material that will best suit your needs while keeping material costs in mind.
Q 8: Do you use any international standards for the rubber products?
A: Yes, we mainly use ASTM D2000 standard to define the quality of the rubber materials, tolerances as per DIN ISO3301-2 M1 or M2, ISO2768, etc.
Q 9:Can you supply different color materials?
A: Yes, we can produce custom molded rubber and silicone rubber products in different colors, the color code will be required in case of an order.
Q10: What materials are available to produce from your side?
A: NBR, EPDM, SILICONE, VITON(FKM), NEOPRENE(CR), NR, IIR, SBR, ACM, AEM, Fluorosilicone(FVMQ), FFKM, Liquid Silicone, Sponge, etc.
Q 11: What other services does Melon Rubber offer?
A: Melon Rubber has in-house tooling capabilities for molds; we have our own lab for material testing;- Q 12: What is the life expectancy of the rubber seal?
A: Product life is contingent upon many factors, including environment, cycles, pressure, etc. Melon Rubber cannot predict seal life under all the varying conditions of operation. Accellerated life testing may be performed by customer to determine expected life, but must be conducted in dynamic application. - Q13: Does Melon Rubber provide maintenance on tooling?
A: Melon Rubber maintains all serial tooling with 100000-150000shots.. - Q14: How many empolyees you have?
A: We have 90 empolyees at time. - Q15: How many shifts per day in the factory?
A: Two shifts per day, 8 hours per shift.
